Terms of Use for Subletter.io and app.subletter.io

1. Introduction

Welcome to Subletter.io and app.subletter.io. By using our services, you agree to these Terms of Use. Please read them carefully before accessing our platforms. These terms constitute a legal agreement between you (the "user") and us ("Subletter.io").

2. Services Offered

Subletter.io provides a platform that connects newsletter authors with advertisers for sponsorship opportunities. Our application, app.subletter.io, facilitates the management and optimization of sponsorship campaigns. By using these services, you agree to comply with all applicable usage policies.

3. Eligibility

To use our services, you must be at least 18 years old or have the consent of your legal representatives. You represent that all information provided is accurate and current.

4. User Account

To access certain services, you must create an account. You are responsible for maintaining the confidentiality of your credentials and ensuring the security of your account. Subletter.io cannot be held liable for any unauthorized use of your account.

5. Acceptable Use

You agree to use our services in compliance with applicable laws and respect the rights of third parties. Any fraudulent, abusive, or illegal use of our services will result in the suspension or termination of your account.

6. Intellectual Property

All content available on Subletter.io, including texts, images, logos, and software, is protected by copyright. You are not allowed to copy, reproduce, distribute, or create derivative works without prior permission.

7. Limitation of Liability

Subletter.io does not guarantee that the services will always be available or error-free. We are not liable for any indirect, special, consequential, or punitive damages arising from the use of our platforms.

8. Anti-Spam and Publication Guidelines

When using Subletter.io to send newsletters or sponsorship emails, you agree to follow our anti-spam policy. This means that you must not send unsolicited emails, and you must comply with all applicable laws regarding email marketing, including the CAN-SPAM Act. You must obtain valid consent from your recipients before sending them any communication. Subletter.io reserves the right to suspend or terminate your account if you are found to be in violation of these guidelines.

All publications must adhere to our content guidelines, which prohibit any form of hate speech, harassment, illegal content, or otherwise harmful material. We reserve the right to remove or refuse to publish any content that violates these guidelines.

9. Abuse Protection

To protect our platform from abusive use, we reserve the right to monitor and review the content of any publication or email sent through our services. If any content is found to be in violation of our policies, Subletter.io may suspend or terminate the offending account without prior notice. We also have measures in place to prevent excessive sending of emails, which could negatively impact the performance of our services.

15. Payments and Fees

  1. Payment Processing All payments made on Subletter.io, whether for advertising campaigns or receiving payments as newsletter authors, are processed via Stripe. By using our services, you agree to comply with Stripe’s terms and conditions. Subletter.io does not store your credit card information; it is securely handled by Stripe.

  2. Stripe Connect For newsletter authors who are eligible to receive payments, we utilize Stripe Connect. To receive payouts, you must create or link an existing Stripe account through our platform. All payouts are subject to Stripe’s approval, and Subletter.io is not liable for any delays or issues caused by Stripe in processing payouts.

  3. Fees and Commissions Subletter.io may charge a commission on transactions completed through the platform. This fee will be clearly stated at the time of the transaction. By agreeing to these terms, you authorize Subletter.io to deduct the applicable fees before transferring your payout. Any additional processing fees, such as those charged by Stripe, may also be applicable and will be deducted from the payout.

  4. Currency and Exchange Rates Payments will generally be processed in the currency selected during the setup of your Stripe account. Subletter.io is not responsible for any currency conversion fees or discrepancies caused by changes in exchange rates. It is the responsibility of the user to understand these implications.

  5. Payout Schedule Payments to newsletter authors are typically processed on a rolling basis as campaigns conclude and are verified. Payment schedules may vary depending on Stripe’s processing times. If any issues are found with your Stripe account or content, payouts may be delayed until compliance is achieved.

  6. Refund Policy Refunds are only available in certain circumstances, such as if an advertisement fails to be published due to technical issues on our side. Advertisers seeking a refund must contact us at team@subletter.iowithin 14 days of the campaign’s scheduled start date. All refunds will be processed through Stripe and may be subject to processing fees.

  7. Disputes and Chargebacks In case of any payment disputes or chargebacks, Subletter.io will work with Stripe and the involved parties to resolve the issue. However, excessive chargebacks or disputes may lead to account suspension or termination. Users must ensure that all campaigns and transactions comply with applicable advertising policies and laws to minimize disputes.

16. Advertiser Payment Obligations

  1. Deposit and Budget Management Advertisers must deposit funds through the Stripe integration to initiate campaigns. Campaign budgets must be pre-funded, and only available balances will be used to launch new campaigns. Advertisers are responsible for ensuring that their balance is sufficient to cover all active campaigns.

  2. Payment Failures If a payment attempt fails or if the funding for an active campaign runs out, Subletter.io reserves the right to pause the campaign until funds are available. Advertisers will be notified of any payment failures and must act promptly to resolve them to avoid interruptions.

  3. Advertising Campaign Cancellation Advertisers may cancel campaigns at any time before they go live. However, once a campaign has been launched, it may not be eligible for a refund. Please review the specific campaign terms for more details.

10. Advertiser Guidelines

Advertisers using Subletter.io to run campaigns on newsletters must comply with our advertising policies. The content of advertisements must be truthful, non-deceptive, and in compliance with applicable laws. Advertisements cannot contain any form of hate speech, harassment, illegal content, or otherwise harmful material.

Subletter.io reserves the right to reject any advertisement if it is determined that the content does not comply with our guidelines or if it could potentially harm the reputation of the newsletters. Advertisers must ensure that the ads do not negatively impact the sender reputation of the newsletters they are featured in.

Campaigns must also adhere to relevant data protection laws and regulations, including GDPR where applicable. We may request proof of compliance from advertisers at any time.

Advertisers agree that Subletter.io may monitor their campaigns to ensure compliance with these guidelines. In the event of any violation, we reserve the right to suspend or terminate the campaign and the advertiser's account without prior notice.

11. Ad Display Schedule

Advertisements will begin to be displayed 72 hours after the campaign activation. However, we reserve the right to extend this period up to 35 days if demand is exceptionally high during certain times. Advertisers will be notified in case of any such delay.

Advertisers using Subletter.io to run campaigns on newsletters must comply with our advertising policies. The content of advertisements must be truthful, non-deceptive, and in compliance with applicable laws. Advertisements cannot contain any form of hate speech, harassment, illegal content, or otherwise harmful material.

Subletter.io reserves the right to reject any advertisement if it is determined that the content does not comply with our guidelines or if it could potentially harm the reputation of the newsletters. Advertisers must ensure that the ads do not negatively impact the sender reputation of the newsletters they are featured in.

Campaigns must also adhere to relevant data protection laws and regulations, including GDPR where applicable. We may request proof of compliance from advertisers at any time.

Advertisers agree that Subletter.io may monitor their campaigns to ensure compliance with these guidelines. In the event of any violation, we reserve the right to suspend or terminate the campaign and the advertiser's account without prior notice.

17. Privacy and Data Protection

  1. Data Collection Subletter.io collects, stores, and processes user data to provide and improve our services. We are committed to safeguarding your privacy and complying with data protection laws, including GDPR where applicable. Details on the type of data collected and how it is used can be found in our Privacy Policy.

  2. User Rights Users have the right to access, correct, and delete their personal data. To exercise these rights, users can contact us at team@subletter.io.

  3. Third-Party Sharing We share data with third-party service providers, such as Stripe, for payment processing purposes. These third parties are obligated to protect your data and comply with relevant data protection regulations.

18. User Content and License

  1. User Content Users are responsible for all content they submit through Subletter.io, including newsletter publications and campaign materials.

  2. License to Use Content By submitting content, users grant Subletter.io a non-exclusive, royalty-free license to use, display, and distribute the content as part of providing our services. This license is necessary for us to operate the platform effectively.

19. Account Suspension and Deactivation

  1. Grounds for Suspension Subletter.io may suspend or deactivate user accounts if they violate these terms, fail to meet payment obligations, or engage in repeated infractions.

  2. Appeals Process Users may appeal account suspension or termination decisions by contacting support at team@subletter.io. Appeals must be made within 14 days of the suspension notice.

20. Disclaimer of Warranties

  1. Service Availability Subletter.io provides services on an "as is" basis and does not guarantee uninterrupted availability. We disclaim all warranties, express or implied, regarding the services' quality, reliability, or suitability for any purpose.

  2. No Warranty Subletter.io does not guarantee the performance or outcomes of any advertising campaigns or partnerships established through our platform.

21. Indemnification

  1. User Responsibility Users agree to indemnify and hold Subletter.io harmless from any claims, losses, liabilities, and legal fees arising from their use of the platform or from a breach of these terms.

22. Third-Party Services

  1. Integration with Third Parties Subletter.io may integrate with third-party services, such as payment processors and analytics tools. Users agree to abide by the terms of these third-party services.

  2. No Liability Subletter.io is not responsible for the functionality, accuracy, or availability of services provided by third parties.

23. Advertising Analytics and Reporting

  1. Data Sharing Advertisers may receive analytics data on campaign performance, audience engagement, and other metrics. This data is provided to help advertisers understand their campaign performance.

  2. Restrictions on Use Advertisers are restricted from using analytics data for unauthorized purposes beyond campaign analysis.

24. Cancellation and Refund Policy for Newsletter Authors

  1. Campaign Cancellation Newsletter authors may opt-out of advertising deals or sponsorships under certain conditions. Any penalties or conditions tied to cancellations will be clearly outlined in the campaign agreement.

  2. Refund Eligibility Newsletter authors may be required to return funds to advertisers if they fail to meet agreed publishing deadlines or requirements.

25. Governing Dispute Resolution

  1. Arbitration Clause Any disputes related to these terms shall be resolved through binding arbitration, rather than court proceedings, in accordance with applicable arbitration rules.

  2. Jurisdiction Specifics Depending on the user’s location, these terms may be governed by specific jurisdiction laws, as specified in the relevant campaign agreement.

26. Limitation of Liability for Advertisers

  1. Performance and Outcomes Subletter.io does not guarantee specific results or return on investment for advertisers. Campaign performance is dependent on a variety of factors, many of which are beyond Subletter.io’s control.

  2. Risk Disclaimer Advertisers acknowledge and assume the risks associated with advertising campaigns by using our platform.

27. Advertising Credits

  1. Eligibility for Advertising Credits Subletter.io may offer advertising credits to new or existing advertisers as part of promotional offers. To qualify for these credits, advertisers must load their account balance with a minimum required amount, which will be specified in the terms of the promotional offer.

  2. Activation of Credits Advertising credits may take up to 48 hours to activate after the qualifying deposit has been made. In certain cases, additional verification steps may be required before the credits are activated.

  3. Usage of Advertising Credits Advertising credits are intended for use on campaigns launched through Subletter.io. Credits are non-transferable and cannot be exchanged for cash. Any misuse of the credits will result in forfeiture.

  4. Expiry of Advertising Credits Advertising credits must be used within the specified time frame as indicated in the promotional offer. Subletter.io reserves the right to revoke unused credits after the promotional period ends.

  5. Performance and Outcomes Subletter.io does not guarantee specific results or return on investment for advertisers. Campaign performance is dependent on a variety of factors, many of which are beyond Subletter.io’s control.

  6. Risk Disclaimer Advertisers acknowledge and assume the risks associated with advertising campaigns by using our platform.

28. Modifications to the Terms

We reserve the right to modify these terms at any time. Any changes will be notified on the site and will take effect immediately upon publication. It is your responsibility to review these terms regularly.

29. Termination

Subletter.io reserves the right to terminate or suspend your access to the services, with or without notice, in the event of a violation of these terms.

30. Governing Law

These terms are governed by the laws applicable in your jurisdiction. Any dispute relating to these terms will be subject to the jurisdiction of the competent courts.

31. Contact

For any questions regarding these terms, please contact us at team@subletter.io. Please note that this is the only official email for customer support on our platform.

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